Hello, we can appreciate booking a trip can cause a little anxiety and we have worked diligently in crafting a policy that is mindful of you and ourselves as a business.
1. BOOKING & PAYMENT
Once we connect and confirm your trip details we will send you an electronic invoice via email. We accept E-transfer, cash and most major credit cards including Visa, Mastercard, Amex, ChinaUnionPay, and Jcb. If paying by credit card, your electronic invoice will include a direct "pay invoice" option. If paying by E-transfer, please make this out to firstname.lastname@example.org. Payment confirms your reservation and holds your spot with us.
2. CANCELATIONS & REFUNDS
A 50% deposit is due at the time of the booking to secure your trip. Deposits are non refundable and the remaining balance is due 30 days prior to your trip. If making the reservation less than 30 days to your arrival date the full amount is due at the time of booking. If you have made final payment(s), 50% of your trip total is refundable until 30 days prior to your trips first day. Trips are non-refundable if cancelled 30 days before your first day.
In the unforeseen event you need to cancel within 30 days of your trip, we will try our best to fill your spot and if able we will issue you a refund on 50% of the trip total. Trips canceled or postponed due to special circumstances (illness, act of God, death, etc.) may be refunded at the sole discretion of Reel North Adventures.
We rarely cancel a trip but we cannot control the weather. We may need to cancel and reschedule your trip in the event high and/or dirty water creates un-fishable or unsafe conditions . This is at our discretion and we will work with you to reschedule. If this is not possible, we will fully refund any payments you have made to us.
In order to protect yourself from unexpected changes in your schedule, we recommend you look into trip cancellation insurance. Many option are available online and provides peace of mind.
Once your trip is confirmed please fill out our Registration Form ASAP. This information is very helpful for us to plan your trip. You can also find the registration web form under the "Your Trip" section of our website.
4. LIABILITY WAIVER
We also require our guest read and sign a liability waiver, we will provide a copy of this to read and sign when we meet at the start of your trip. If you would like to read and review this before a hand we can send this to you.
5. PLEASE REACH OUT IF YOU HAVE QUESTIONS
We suggest booking as early as possible. We get bookings 12 + months in advance and normally fill our best spring/summer/fall times 3 months prior to. We do occasionally have last minute openings so don't hesitate to reach out last minute. Please feel free to contact us anytime if you have questions.